Contact Us

Do you have any question?

Please be advised that hitway.us exclusively handles orders originating from hitway.us purchases. Should you be making a purchase from any other platform, kindly reach out to the respective seller on said platform.

Contact Us

We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can. We strive to answer your questions within 24 hours.

We’re available to support you via

Email:contact@hitway.us

Tel: +852 9322 5387

Facebook: HITWAY

Customer service chat hours:

Monday - Friday: 9:00 am - 18:30 pm GMT+8

Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.

Local Warehouse

Ships from local warehouses in the United States and Canada. Local delivery for all ebikes.

Customer service

Professional customer service.Please feel free to contact us if you have any questions.

1 Year Warranty

We offer a one-year warranty and consultation with professional technicians.

30 Days Return

We support 30 days of return. lf conditions are met, send it back for a refund.